FAQs and Policies
frequently asked questions
Why use a professional pet sitter?
Is Laughing Pets Atlanta insured and bonded?
What types of pets do you care for?
How do I sign up for a service if I'm a new client?
How do I schedule or cancel services?
The most efficient way to request or cancel visits is through the app. In the app, click schedule and you’ll get the option to schedule new visits or to cancel/change existing visits. The rest is intuitive but you can contact me for further instruction. Download the app from Google Play or Apple App Store. Or you can go to our website at www.laughingpetsatlanta.com and click on existing client.
Are you paperless?
Yes! We are paperless. All information is stored in our online pet sitting software, Time to Pet. Your care provider can access your profile from a phone app. Using Time to Pet you can request visits, pay invoices, update your profile and communicate with us. There is nothing in our cars or on our person which would link back to your home. Download the app from Google Play or Apple App Store.
Why is a consultation needed?
The “meet and greet” gives us the opportunity to get to know each other, familiarize ourselves with your home and most importantly, spend time getting to know your pets. In addition, if we have questions about your instructions, we can get clarification. There is a charge of $20 for any additional meetings. Please be prepared to show rabies vaccination records, provide us with 2 keys and determine a place for the lockbox.
How are keys handled?
The safety of your home is a top priority for us. Laughing Pets Atlanta requires TWO working keys, no exception. One key is to be kept in a lockbox at your home and the other is in our office. You are not required to put the lockbox on your door. You will determine the best place to put it. Keys must be provided at the initial consultation. Lockboxes will be provided for a fee of $15 which will be invoiced.
If you live in a gated community, you must provide a gate card, remote or access codes. We will not access your home via the leasing office, calling you or by receiving access through a concierge.
What is your cancellation policy?
How do I make payment?
Should I tip my care provider?
Gratuity is not required, but it is always appreciated when you choose to recognize the dedication and care that your care provider offers to you, your pets and your home. Your care provider will receive 100% of the gratuity. You can tip on an invoice that is paid (for tips after completion of service) or not paid from the app under “invoices.” If we are charging your card monthly, there’s an option to add a recurring tip that we will apply to each invoice.
My pet requires medication. Can your care provider administer meds?
How much advance notice do you require?
There is no such thing as booking a service “too early!” We are happy to accept last-minute requests as our schedule can accommodate. Requests made after 5pm the day before will incur an additional flat fee of $10.. However, if you aren’t a current client, we must have a consultation prior to any service.
Do you work holidays?
What happens during inclement weather?
Laughing Pets Atlanta accepts credit cards, checks and cash as payment. Checks can be written to: Laughing Pets Atlanta, LLC. Payment is due prior to the beginning of any services scheduled unless otherwise agreed upon by Laughing Pets Atlanta. Past due balances will incur a late charge of $25 will continue to be accrued monthly until the balance is paid in full.
Cancellation policies for non holiday services
Dog Walking and Pet Sitting: We understand that plans can change. We don’t charge for cancellations with adequate notice. However, cancellations made after 8pm the night before the visit will be charged full price of the visit.
Overnight Services: Laughing Pets Atlanta is limited in the amount of overnights that can be scheduled and when this service is booked, LPA may turn down other overnight requests. Clients will be required to pay a 50% deposit within 3 days of booking to guarantee service. The remaining balance must be paid prior to the first date of service.
There will be a full refund of deposit if overnight visits are cancelled with 2-week notice. However, if the overnight services are cancelled with less than 2-week notice, the deposit will be forfeited. Services cancelled due to early returns must give 24-hour notice to receive a 50% refund for services that were not completed.
Payment and Cancellation Policies for Holiday Services
Holiday Overnight Services and Pet Sitting Visits: Clients will be asked to pay in full within 3 days of booking all services in order to guarantee holiday service. Laughing Pets Atlanta is limited in the amount of overnights and pet sitting services that can be scheduled and when booked, Laughing Pets Atlanta may turn down other requests.
Cancellations within 6-weeks will receive a 100% refund. There will be a 50% refund of deposit if services are cancelled with 3-week notice. If cancellation occurs with less than 3-week notice, there is no refund of the deposit. For early returns, no refunds or credits will be issued.
Holiday surcharges for pet sitting visits and overnight pet sitting will apply for all services.
Holidays include: New Year’s Eve, New Year’s Day, Memorial Day Weekend, Easter Sunday, Independence Day Weekend, Labor Day Weekend, Thanksgiving Break, Christmas/Winter Holiday Season